Contact us and provide the following information:

1. Invoice Number

2. Product Deion / Product Code and Quantity

3. Dates of Purchase ( all returns must be must be within 60 days of purchase)

4. Reason for Return ( damage, incorrect, customer error end user, etc.)

*All customers must have a return authorization number for any return issue such as damaged, incorrect, not selling, end user, etc.

• Please mark the outside of returned boxes with the RA# (return authorization)

• Packages without RA#'s clearly marked on packages will be refused.

• All returns must be mailed within 45 days from when customer receives RA#.

• Customers are responsible for shipping charges on products being returned due to customer error or customer (end user) dissatisfaction.

• No COD returns will be accepted.

• If a C.O.D. shipment is refused, there is a US$40.00 restock/re-ship fee.

• A 15% restocking fee will be applied to ALL returns.

• Returned merchandise must not be marked in any manner and in a resalable condition (other than damages or end user returns)

• Closeout and Discontinued items may not be returned.

• No Cash refunds given on returns

Please ship your return to: 

Europa Sports East

Europa Sports Products LLC

11401 Granite St

Charlotte, NC 28273

*There will also be a US$30 administration charge.

• Damages or discrepancies in our shipments must be reported within 24 hours.
• Shipments are checked, rechecked and initialed on the packing slip (with the order number).
• All merchandise is carefully packed before leaving.
• We cannot be liable for case shortages or damages that occur after the merchandise has left our warehouse.